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Patient info : Hours and policies

Patient info

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Office hours
The Maine Urology Associates office is open from 8:30 am to 4:30 pm, Monday through Friday. If you plan to stop by without an appointment, please call ahead to make sure we haven't closed for a holiday, meeting or storm.


Cancellations
If you need to cancel an appointment, please let us know as soon as possible, so we can give your time to a patient on our waiting list.

Phone calls
If you have a medical question or problem, please feel free to call. When you do, our office staff will immediately notify your urologist's secretary, who will take your information. Then, if your situation is urgent, a nurse, physician assistant or your physician will review your message and get back to you as soon as he or she is available. Even if your problem is not critical, we will contact you within 24 hours. If our office is closed, please leave a message with our answering service.

If you have a serious problem, are in severe pain or bleeding, please go to the nearest emergency room and the staff person will contact the urologist on call.

Prescription refills
We take calls for prescription refills Monday through Friday from 8:30 am to 4 pm. And, for your convenience, we have a phone number specifically for this purpose: 207.947.6292.

To help us help you, please have the name of your medication and the name and phone number of your pharmacy ready when you call.

Remember, your doctor will need to review your chart, and in some cases, examine you again, before refilling your prescription, so please call several days before your medication is due to run out.




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[ Hours and policies